Elite Service

One provider looking after you through design, installation and aftercare.

The Sales Process

Design & Specification

At the point of the initial enquiry, we will discuss the project with you either on the phone or in person. After listening to the end result you hope to achieve and key features that are important to you, we will provide input and pricing ramifications on the options available. Once the scope has been narrowed down, we will provide a quotation with full specification details and a fixed price for your consideration. Where projects require high levels of design input, we will collaborate with you to produce and refine CAD drawings. Our intention is to deliver exactly what you want and make sure that you understand exactly what you are getting up front. Nobody likes surprises.

Manufacture

After the specification is agreed and a deposit is in place, we may need to undertake a full site survey. The sizes taken at survey or given by the builder/architect will then provide the basis of a works order. The project is released to the factory and manufacture begins. High quality timber is machined and assembled to an accuracy of 0.1mm by a team of dedicated craftsmen. All products are then finished using the required coatings with a comprehensive 8-10 year guarantee. Finally, the items enter fit-up where handles, hinges, glazing and other fittings are added.

The items pass through a final quality control check and are then ready to travel to site.

We undergo 5 separate quality control checks as the products pass through the workshop to ensure that any potential issues are caught and rectified early; minimising potential delays and maximising final quality.

Installation

We have dedicated installation teams who travel across the U.K. to deliver and fit our products. These fitters understand our products and they ensure that the exceptional work done in the factory is continued to final installation. They work systematically to cause minimal disruption, and leave the site clean at the end of each work day.

We are dedicated to long-term relationships; and with over 80% of our enquiries coming from repeat customers or referrals, our goal is for you to be delighted both at the point of sale and with our level of service going forward.