Environmentally Friendly
Award Winning Team
Made in Britain
If you want somebody at the end of the phone (or email) that can answer your questions quickly, and provide what you want then you have come to the right place!
Our UK based team takes full accountability for you project from end to end, ensuring that your windows and doors are made and installed without a hitch.
Every part of our process is designed with your satisfaction in mind:
Our experts will walk you through everything: from compliance with conservation guidelines to achieving the energy efficiency or design style you want. We can even provide window condition reports to help with planning submissions.
You’re welcome to tour our factory or we can do a site visit with product samples see how our craftsmanship comes to life.
Once we understand your priorities and restrictions, we’ll provide a detailed quote based on your measurements.
Love what you see? Approve the quote, pay your 25% deposit, and we’ll move on to the surveying stage.
Precision matters. During the survey stage, our experienced team visits your site to ensure every detail is correct.
We take meticulous measurements, capturing angles, curves, and unique features to guarantee a perfect fit. We always create detailed diagrams and where necessary custom templates.
We also assess installation conditions, checking the state of plaster, render, shutters, and other surrounding elements to anticipate any challenges. Health and safety is a top priority, so we evaluate accessibility and identify if specialist equipment is required for a smooth installation.
With these insights, we revise your quote to reflect the final specifications, which you’ll receive with your order confirmation.
Once you approve it, we order your glass, and your windows and doors are scheduled for production. When they are released for manufacture, we’ll contact you again to let you know and for you to pay your second instalment (25%). Then we start creating your windows and doors!
We aren’t the kind of company to have a stockpile of mass-produced windows in storage somewhere – we make every single window and door to order.
Our extensive range of windows and doors has been carefully developed through years of product innovation to deliver the best possible performance. From achieving some of the lowest U-values for improved energy efficiency and reduced heating bills to ensuring exceptional longevity, weather resistance, and security, every product meets rigorous industry standards.
Rather than starting from scratch each time, we offer a selection of expertly engineered base designs that can be adapted to suit your project’s specific measurements, aesthetic preferences, and functional requirements.
This balance allows us to maintain the superior performance and durability of our products while offering the flexibility to create something that feels truly bespoke to your property.
Whether you need subtle design adjustments for a conservation area or want to enhance performance for a new build, our design team will work closely with you to refine the perfect solution.
Our standards are exacting. We begin by thoroughly inspecting every piece of timber or glass and if it doesn’t meet our standards, it’s rejected.
Next, our skilled craftsmen start creating your window or door. Each component is precision-machined for accurate size, angles and flush connecting joints
Our experienced bench joiners expertly assemble each unit, carefully aligning every joint, angle, and curve to achieve a perfect fit.
Next comes our meticulous coating process (which is when you pay your third instalment). Frames are dipped, de-nibbed, and spray-painted in layers (with controlled drying between coats) with our high-performance microporous paint. This careful process creates a flawless, long-lasting finish and ensures superior weather protection and low maintenance for decades.
Following painting, our team hand-fits gaskets, locking systems, handles, and wet glazes with precise care. Every element is checked and double-checked, combining craftsmanship with attention to detail.
Throughout manufacturing, each product undergoes rigorous quality control checks in all four production stages. Finally, our dedicated Quality Control team performs a comprehensive inspection before your windows and doors are approved for installation.
Finally, your windows and doors are carefully wrapped ready for delivery and/or installation.
This structured, detail-driven process guarantees that every Gowercroft product not only looks beautiful but performs exceptionally for generations.
Flawless installation is the final step in delivering exceptional quality. For most projects, a dedicated two-person installation team will manage the process, with larger teams assigned for bigger projects.
Upon arrival, the team will introduce themselves and explain the day’s plan. We take great care to protect your home by laying down carpet protection, dust sheets, and covering your belongings. If required, we set up scaffolding towers for safe external access.
Installation typically starts on the top floor, working downwards to prevent any risk of damage to newly installed products. However, if you prefer a different sequence, just let us know—we’re happy to adapt to your needs.
Each crew includes a senior team member who keeps you informed throughout the installation. They will provide a clear plan of action each morning and walk you through the progress at the end of each day. If you’d like more updates, don’t hesitate to ask!
Our installation service includes internal plaster repairs and external mastic work, but please note that wall redecoration is not covered.
At project completion, our team leader will conduct a final walkaround with you to ensure everything meets our high standards. Once you are fully satisfied, your final invoice will be due.
Our careful, professional approach ensures your windows and doors are installed perfectly, leaving your space as tidy as we found it.
We take our 10 year guarantee seriously, because you deserve windows and doors that last.
And what happens if you call us 9 years and 364 days into your guarantee? We make sure your issue is resolved.
Our warranty isn’t just for the parts either, it’s for the whole unit.
That means we won’t send you a random replacement part in the post and expect you to sort it yourself, like some companies would Instead, our dedicated and experienced servicing team will come and fix your issue.
Even better, if you become a Timbacare member, we complete regular scheduled maintenance and extend your warranty forever!
